TERMS AND CONDITIONS

1. Scope of Services

Rise N Shine Maid Service provides residential cleaning services, which may include:

• Standard cleaning

• Deep cleaning

• Move-in/move-out cleaning

• Airbnb/short-term rental cleaning

• Bathroom, kitchen, and general home cleaning

The specific scope of service will be confirmed during the booking process.
We do not offer hazardous cleaning, including but not limited to mold removal, biohazard cleanup, pest infestations, or areas requiring industrial equipment.

2. Booking and Scheduling

• Appointments must be booked through our website, phone, or messaging.

• We do our best to arrive on time; however, arrival windows of up to 1 hour may occur due to traffic or unforeseen delays.

• Customers must provide accurate access instructions and ensure someone 18+ is present if required.

3. Pricing and Payment

• Pricing is based on the information provided (number of bedrooms, bathrooms, square footage, and condition of the property).

• If the condition of the home is significantly different from what was described, an adjusted price may apply.

• Payment is required on the day of service unless otherwise agreed.

• We accept: cash, electronic transfers, Zelle, or approved credit/debit payments.

Late or failed payments may result in cancellation of future services.

4. Cancellations and Reschedulin

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To avoid fees, customers must notify us at least 24 hours in advance.

• Cancellations with less than 24 hours may incur a late cancellation fee of 50% service fee.

• If our team arrives and cannot access the home, a lockout fee may be charged.

• Rescheduling is subject to availability.

5. Satisfaction Guarantee

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Your satisfaction is important to us.
If you are not satisfied with any part of your cleaning:

• You must notify us within 24 hours.

• We will return to fix the issue at no additional charge.

Refunds are not guaranteed, but we always aim to resolve concerns promptly and professionally.

6. Customer Responsibilities

Customers agree to:

• Provide safe and clear access to the property.

• Secure pets if necessary.

• Remove personal items or valuables that may obstruct cleaning.

• Disclose any fragile or high-value items.

We are not responsible for items left in unstable or dangerous conditions.

7. Damages and Liability

Our cleaners take great care in your home. However:

• We are not responsible for normal wear, pre-existing damage, or unstable items.

• Any claims of damage must be reported within 24 hours with photos or supporting evidence.

• Rise N Shine Maid Service is not liable for indirect, incidental, or consequential damages.

Our liability is limited to the cost of the service provided.

8. Health and Safety

For the safety of our staff, we do not clean:

• Hazardous materials

• Human or animal waste beyond normal conditions

• Pest-infested homes

• Mold or black mold areas

• High or dangerous surfaces requiring special ladders/equipment

Our team may refuse service if the environment is unsafe.

9. Pet Policy

We love pets, but for their safety and ours:

• Pets must be secured during the cleaning.

• We are not responsible for pets escaping during entry or exit.

10. Website Use

By using our website, you agree not to:

• Post false information

• Attempt to breach or overload the website

• Use content for unauthorized commercial purposes

All content on this website is the property of Rise N Shine Maid Service.

11. Privacy

Your personal information is protected and handled according to our Privacy Policy, available on this site.

12. Changes to Terms

We may update these Terms and Conditions at any time.
The updated version will always include the “Last Updated” date.

13. Contact Information

For any questions about these Terms and Conditions, you may contact us at:

📧 risenshinemaidservice@gmail.com
📞 +12819040426